Most organizations produce knowledge. Very few build systems that make it accessible. This essay argues that knowledge without an interface — without delivery, engagement, and interaction infrastructure — is not a resource. It's an artifact. And a file on a website is not a solution.
The Inaccessibility Apocalypse: Why Knowledge…
Most organizations produce knowledge. Very few build systems that make it accessible. This essay argues that knowledge without an interface — without delivery, engagement, and interaction infrastructure — is not a resource. It's an artifact. And a file on a website is not a solution.